Responsible service of alcohol

SPIRITHAUS supports the responsible service of alcohol. Here is what that means in practice rather than as a slogan.

## What we do

- **We check ID on every delivery.** Photo ID, every time, no exceptions. See [Photo ID on delivery](/pages/photo-id-on-delivery).
- **We refuse supply where we have to.** To anyone under 18, to anyone buying on behalf of someone under 18, and to anyone who is intoxicated.
- **We do not sell on volume.** No countdown timers, no bulk-buy pressure, no inflated recommended prices with a line through them. We stock a few hundred products rather than fourteen thousand, and we would rather sell one bottle someone enjoys than six they do not.
- **We do not market to anyone under 18.** Not in our imagery, not in our language, not in where we advertise.
- **We deliver within licensed hours only**, and never before 5am or after 11pm.

## Standard drinks

Every product page shows the number of standard drinks in the bottle, taken from the label. One Australian standard drink contains 10 grams of alcohol. A 700 mL bottle of spirits at 40% is around 22 standard drinks — not a serving, a bottle, and the difference matters when you are pouring at home.

## If drinking is causing you or someone else trouble

- **National Alcohol and Other Drug Hotline** — 1800 250 015, 24 hours, free
- **DrinkWise** — [drinkwise.org.au](https://drinkwise.org.au)
- **Lifeline** — 13 11 14

We would rather lose a sale than be the reason someone is in difficulty.

## Our licence

Packaged Liquor Licence No. LIQP700301260.